Policies

Invoicing

For customers on a monthly billing cycle, Incognito Solutions sends out invoices on the first day of each month.  Expect an email letter from us with a pdf file invoice attached.  You may request a complete statement at anytime.

Customers on a quarterly billing cycle will receive an invoice on January 1st, April 1st, July 1st and October 1st.

Customers on annual billing cycle receive an invoice on their anniversary date.

You may request to be moved from one billing cycle to another at anytime.  Customers on an annual billing cycle receive 12 months services for the price of 11. 

Payments

Incognito accepts the following forms of payment.  Cash, check, money order, PayPal transfer or credit card payments through the PayPal online gateway.

Late payments

Invoices from Incognito Solutions are due on receipt.  Payments received within 30 days are appreciated!

Payments received after 30 days will be accessed a 1% penalty fee.

Payments received after 60 days will be accessed an additional 1% fee for each additional month late.

Services will be temporarily suspended if your account is over 90 days late.

Past due balances will be submitted to collections at 120 days.